Refund policy
Return & Refund Policy
We offer a 30-day return window. You may request a return within 30 days of receiving your item.
To qualify for a return, items must be unworn/unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
To start a return, contact us at service@huivastdirect.shop. Returns must be sent to:
[INSERT RETURN ADDRESS]
If approved, we will send you a return shipping label and instructions. Unrequested returns will not be accepted.
For any return-related questions, email service@huivastdirect.shop.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The fastest way to get the item you want is to return your original item and place a new order once the return is approved.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, refunds will be automatically issued to your original payment method within 10 business days. Please note that bank or credit card processing may take additional time.
If more than 15 business days have passed since your refund was approved, please contact us at service@huivastdirect.shop.